Frequently asked questions

Products & craftsmanship

Are Bellaziza products handmade?

Yes. Most Bellaziza pieces are handmade by artisans in Morocco, notably in Marrakech, Safi and the villages of the Atlas. Each object carries the human signature of the artisan who made it.

Why do some pieces show slight irregularities?

That is precisely the beauty of craftsmanship. Unlike industrial products, each piece is unique and may show slight variations in shape, colour or texture. These particularities are part of the object's soul.

Are the pieces unique?

Some pieces can be made in small series, but many objects remain unique or slightly different from one another.

Where do your products come from?

Our creations are mainly made in Morocco, in Marrakech, Safi, Casablanca and the villages of the Atlas, in direct collaboration with local artisans.

Do you offer made-to-measure creations?

We regularly make bespoke pieces such as rugs, lamps, brass chandeliers, vases or furniture. For a personal project, contact us at info@bellaziza.com.

Orders & delivery

Which countries do you deliver to?

We deliver to pickup points in 8 countries: Belgium, France, the Netherlands, Luxembourg, Spain, Portugal, Italy and Poland. Pickup at our shop in Mons is free.

What are the delivery times?

Orders are usually delivered within 3 to 5 working days depending on the destination.

Is delivery free?

Shipping costs are calculated at checkout, depending on the country and the delivery method chosen. Pickup at our shop in Mons is free.

What if my item arrives broken?

Don't worry. All our shipments are insured. Contact us as soon as you receive it with a photo of the damaged product and we will quickly find a solution.

Returns

Can I return an item?

Yes, you have 14 days after delivery to return your item.

Who pays for returns?

Return costs are at your expense, except for a defective product or a delivery error.

Bellaziza workshops

How do I book a workshop?

Workshops are booked directly on our website. 1. Choose the workshop and the time you want. 2. Enter your first and last name. 3. Add the booking to your cart. 4. Pay the deposit. The rest is paid at the shop on the day of the workshop.

How do I add several people to a workshop?

Bookings are made per person. To add several participants: 1. Choose a time. 2. Fill in one person's details. 3. Add to cart. 4. Repeat for each participant. Do not change the quantity in the cart.

Shop

Can I see the products in the shop?

Yes, Bellaziza has a shop in Mons (Belgium), a stone's throw from the Grand-Place. Address: Rue du Miroir 22, 7000 Mons. Opening hours: closed on Monday; Tuesday and Wednesday 1 pm – 6 pm; Thursday to Saturday 11 am – 6 pm; first Sunday of the month 1 pm – 5 pm (except public holidays). Phone: +32 478 12 10 16 or +32 497 08 32 77.

Using our products

What are Bellaziza musks for?

Musks are home fragrances. They can be used in wardrobes, in fabrics, in a vacuum cleaner bag, or placed in a small dish to diffuse the scent. It is not a soap. Musk can melt in the heat, so it is best not to leave it in a car in the sun.

Projects & collaborations

Do you work with professionals?

Yes. We regularly work with restaurants, hotels, Airbnbs and interior design projects. You can also find Bellaziza on Ankorstore or contact us directly.

Can I become a Bellaziza retailer?

Yes, we are looking for retailers. Contact us at info@bellaziza.com.

Can I collaborate with Bellaziza?

We are open to artistic and creative collaborations. Feel free to write to us.